Right of withdrawal

Right of withdrawal for products Talitha SRLS

The customer has the right to withdraw from every order that regards Talitha products, without giving any reasons and any statements provided explicit, delivered to Talitha.

Information about the right of withdrawal (Art. 49, paragraph 1, lett. (H) of the Legislative Decree. N. 206/2005 « Consumer Code »)

The customer has the right to terminate the contract, without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day in which the customer or a third party other than the carrier and indicated by the customer acquires physical possession of the last well-ordered. In the event of a contract relating to multiple goods ordered by the customer in one order and delivered separately, the 14-day period starts from the day when the customer or a third party other than the carrier by the latter acquires, physical possession of ‘ last possession. To exercise the right of withdrawal, you must inform Talitha SRLs (Talitha SRLs, via U. Foscolo 21 / A, 57025 Piombino (LI)) e-mail: info@talitha-info.com) of the decision to withdraw from this contract by any explicit statement to that effect (for example, with a letter sent by mail or e-mail).

 

To this end you can use the standard withdrawal form below:

 

With hereby give notice to cancel a contract concluded for the purchase of the following goods / services (*)

– Ordered the (*) / received (*)

– The name (s)

– Address of the buyer (s)

– date

(*) Delete as appropriate

If the customer decides not to use the standard withdrawal form to the above, it must submit any other unequivocal statement setting out his decision to withdraw from the contract. The deadline for withdrawal is met if the customer sends his declaration before the expiry of 14 days from the day in which the customer or a third party other than the carrier and indicated by the customer himself, acquires physical possession of ‘least well-ordered. In the event of a contract relating to multiple goods ordered by the customer in one order and delivered separately, the 14-day period starts from the day when the customer or a third party other than the carrier by the latter acquires, physical possession of ‘ last possession.

 

Following the termination of this contract, Talitha will reimburse all payments made by the purchaser, excluding delivery costs, no later than 14 days from the day when Talitha is informed by the client of the decision to exercise the right of withdrawal. The refund will be suspended until the receipt by Talitha, the products being returned. The customer is required to return or to deliver the products within 14 days from the day he announced his intention to withdraw from the purchase agreement. Products must be returned – properly packed in their original packaging, not damaged, damaged or soiled and equipped with all the possible accessories, instructions for use and documentation; – Bearing the transport document (present in the original packaging), in order to allow Talitha identify the customer (order number, name and address); – Without manifest signs of use (must not bear traces of use and will not be in a state that does not allow the resale). If the returned product does not comply with the provisions of the preceding paragraph, the withdrawal does not take effect. The costs of return are borne by the customer. The customer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and the functioning of such products.

The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer. Talitha is not responsible in any way for damage or theft / loss of goods returned by uninsured or not traced shipments (eg, priority mail);

If the goods are damaged during transport, it is up to Talitha give timely notice to the customer (within 5 working days of receipt of goods) to enable him to file a complaint against the carrier of his choice and to obtain reimbursement of the value the asset (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;

If the return is returned intact in all the above points Talitha rimborsarà the cost of single commodity (ie, excluding shipping charges) by bank transfer within 14 days of receipt of return.